Privacy Policy
Privacy Policy — Woov Labs
Privacy Policy
This Privacy Policy describes how woovlabs.com (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual as “Personal Information.”
Device information
Examples of Personal Information collected:
Web browser version
IP address
Time zone
Cookie information
Products viewed
Search terms
Website interactions
Purpose of collection:
To load the Site accurately for you
To perform analytics on Site usage to optimize performance
Source of collection:
Automatically collected through cookies, log files, pixels and tags.
Disclosure for a business purpose:
Shared with our platform provider Shopify.
Order information
Examples of Personal Information collected:
Name
Billing address
Shipping address
Payment information
Email address
Phone number
Purpose of collection:
To process payments
Arrange shipping
Send order confirmations
Provide customer support
Prevent fraud
Source of collection:
Collected directly from you.
Disclosure for a business purpose:
Shared with Shopify to process orders.
Customer support information
Examples collected:
Name
Address
Purpose:
To provide customer support.
Sharing Personal Information
We share your Personal Information with service providers to help us operate our business and fulfill orders.
For example:
We use Shopify to power our online store.
We may share information to comply with legal obligations or protect our rights.
Behavioural Advertising
We may use your Personal Information to provide targeted advertisements or marketing communications we believe may interest you.
For example:
We use Google Analytics to understand how customers use our website.
You can read more here:
https://policies.google.com/privacy
You can opt-out of Google Analytics here:
https://tools.google.com/dlpage/gaoptout
You can also opt out of targeted advertising via:
Facebook
https://www.facebook.com/settings/?tab=ads
Google
https://www.google.com/settings/ads/anonymous
Bing
https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
You can also visit:
Using Personal Information
We use your Personal Information to:
Offer products for sale
Process payments
Ship orders
Provide customer support
Send updates about products or offers
Lawful Basis (GDPR)
If you are located in the European Economic Area (EEA), we process your data based on:
Your consent
Performance of a contract
Legal obligations
Legitimate interests
Data Retention
When you place an order through the Site, we retain your Personal Information unless you request deletion.
Automatic Decision-Making
Woov Labs does not use automated decision-making that significantly affects customers.
Shopify may use limited automated tools to detect fraud.
Your Rights (GDPR)
If you are an EEA resident, you have the right to:
Access your personal data
Correct your personal data
Request deletion
Transfer your data
To exercise these rights, contact us.
Cookies
Cookies are small data files downloaded to your device when visiting a website.
We use cookies to:
Improve website performance
Analyze website usage
Provide advertising
Cookies may include:
Functional cookies
Performance cookies
Advertising cookies
You can control cookies through your browser settings.
Blocking cookies may affect website functionality.
Do Not Track
Because there is no industry standard for responding to Do Not Track signals, we do not alter our practices when such signals are detected.
Changes
We may update this Privacy Policy from time to time for legal or operational reasons.
Contact
For questions about this Privacy Policy, please contact:
Woov Labs
Email: support@woovlabs.com
Address:
Woov Labs
124 City Road
London EC1V 2NX
United Kingdom
Last updated: 2026