Privacy Policy

Privacy Policy — Woov Labs

Privacy Policy

This Privacy Policy describes how woovlabs.com (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.


Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual as “Personal Information.”

Device information

Examples of Personal Information collected:

Web browser version

IP address

Time zone

Cookie information

Products viewed

Search terms

Website interactions

Purpose of collection:

To load the Site accurately for you

To perform analytics on Site usage to optimize performance

Source of collection:

Automatically collected through cookies, log files, pixels and tags.

Disclosure for a business purpose:

Shared with our platform provider Shopify.


Order information

Examples of Personal Information collected:

Name

Billing address

Shipping address

Payment information

Email address

Phone number

Purpose of collection:

To process payments

Arrange shipping

Send order confirmations

Provide customer support

Prevent fraud

Source of collection:

Collected directly from you.

Disclosure for a business purpose:

Shared with Shopify to process orders.


Customer support information

Examples collected:

Name

Email

Address

Purpose:

To provide customer support.


Sharing Personal Information

We share your Personal Information with service providers to help us operate our business and fulfill orders.

For example:

We use Shopify to power our online store.

We may share information to comply with legal obligations or protect our rights.


Behavioural Advertising

We may use your Personal Information to provide targeted advertisements or marketing communications we believe may interest you.

For example:

We use Google Analytics to understand how customers use our website.

You can read more here:

https://policies.google.com/privacy

You can opt-out of Google Analytics here:

https://tools.google.com/dlpage/gaoptout

You can also opt out of targeted advertising via:

Facebook
https://www.facebook.com/settings/?tab=ads

Google
https://www.google.com/settings/ads/anonymous

Bing
https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

You can also visit:

http://optout.aboutads.info/


Using Personal Information

We use your Personal Information to:

Offer products for sale

Process payments

Ship orders

Provide customer support

Send updates about products or offers


Lawful Basis (GDPR)

If you are located in the European Economic Area (EEA), we process your data based on:

Your consent

Performance of a contract

Legal obligations

Legitimate interests


Data Retention

When you place an order through the Site, we retain your Personal Information unless you request deletion.


Automatic Decision-Making

Woov Labs does not use automated decision-making that significantly affects customers.

Shopify may use limited automated tools to detect fraud.


Your Rights (GDPR)

If you are an EEA resident, you have the right to:

Access your personal data

Correct your personal data

Request deletion

Transfer your data

To exercise these rights, contact us.


Cookies

Cookies are small data files downloaded to your device when visiting a website.

We use cookies to:

Improve website performance

Analyze website usage

Provide advertising

Cookies may include:

Functional cookies

Performance cookies

Advertising cookies

You can control cookies through your browser settings.

Blocking cookies may affect website functionality.


Do Not Track

Because there is no industry standard for responding to Do Not Track signals, we do not alter our practices when such signals are detected.


Changes

We may update this Privacy Policy from time to time for legal or operational reasons.


Contact

For questions about this Privacy Policy, please contact:

Woov Labs

Email: support@woovlabs.com

Address:
Woov Labs
124 City Road
London EC1V 2NX
United Kingdom


Last updated: 2026